Wednesday Mila point of view in retail service third period

Miss Boxes:

"Hello everyone who ready to start."

Students:

"AGH."

Mies Boxes:

"Well then let get started. Farewelling customers

It is important to give a lasting impression, this means saying farewell to the customer. There are many different options here, but the key is to make it personal. The last impression is a lasting impression, so you should make it count. It could be the difference between a customer coming back again to buy goods or not. So when you all go to the shops when you are looking what do the shop keepers say to you...yes you."

Girl:

"They ask the customer if they found everything they were looking for."

Miss Boxes:

"Yes good next."

Boy:

"Umm I do not know if this true but do they ask the customer if everything was okay/if they were satisfied with their experience."

Miss Boxes:

"Yes that is true and they do not do it a lot but you are right next."

Girl:

"They invite them to return back to the store and they also tell the customer you hope to see them again."

Miss Boxes:

"Yes good 2 more left but I think Garrison to answer this one."

Mila:

I know he is looking at me for the answer why does he think I am going to help him I shake my head as a no that I am not going to help him.

Miss Boxes;

"We are waiting Garrison."

Garrison:

"I am sorry Miss but I do not know."

Miss Boxes:

"Fine then Mila Killer can you both give me one please."

Mila and Killer:

"Yes Miss."

Killer:

"Agree with customer choice - 'I love these, I have two pairs - they're so comfy."

Miss Boxes:

"Yes you are right Mila the last one."

Mila:

"Use your organisational name/brand to say goodbye so it sticks in their minds."

Miss Boxes:

"Yes that is right I am happy someone in my class listens to me now. It is most important to be genuine when you say goodbye and sometimes, if you have been talking to a customer and helping them, you can make it even more genuine by referring to a previous conversation or context. Thank your customer. This lets them know that you value their time and the effort they took to come and purchase products from your business. Inviting them to return again will ensure they feel welcome on return. Now is provide after-sales service giving your customers a good after sales service shows you care about them and want to retain their custom. After-sales services can encourage customer loyalty and get people to refer your business to others. After sales services can include can anyone tell me."

Girl:

"Refunds and exchanges."

Miss Boxes:

"Yes next."

Boy:

"Parcel pick-up."

Miss Boxes:

"Yes anyone tell me what is parcel pick up is."

Boy:

"It means the carrier has picked it up and it is en route."

Girl:

"What does en route means?"

Boy:

"It means during the course of a journey that is on the way."

Miss Boxes:

"Yes we need 5 more answers anyone."

Girl:

"Alterations."

Miss Boxes:

"Yes next."

Boy:

"Home delivery."

Miss Boxes:

"Yes next."

Girl:

"Installations and/or removal of old products."

Miss Boxes:

"Yes next."

Boy:

"Maintenance or servicing."

Miss Boxes:

"Yes one more and then the bell will ring."

Mila:

"Call centre for support."

Miss Boxes:

"Yes Mila."

Bell went

Miss Boxes:

"Ok everyone that is our time up have a good day and I will see you all in 2 days bye."

Students:

"BYE."

Garrison:

"Mila."

Mila:

"What do you want Garrison."

Garrison:

"You did good today."

Mila:

"Thank now what do you want."

Garrison:

"Meet me back here at the door after school."

Mila:

"No."

Garrison:

"Either you do it or else me and my friends are going to force you."

Mila:

"Like you didn't force me yesterday."

Garrison:

"Mila please."

Mila:

"Fine now leave I do not what anyone to see me with you."

Garrison:

"Fine bye."

Mila:

I didn't say bye to him I just left.

Fourth period community service

Miss:

"Hello class today we are going to be learning about ethical responsibility of a community worker dilemmas at workplace much be address by your organisation's ethical framework. 1 code of conduct a set of rules that outlines the behaviour expectations within the organisation provide guidelines on practice and are informed ethical principles. Code of conduct will address issues such as. Can anyone tell me before I start...no oh come it is on the board."

Girl:

"Private of clients and staff."

Miss:

"Yes next."

Boy:

"Conflict of interest within your workplace and define the procedures you need to take to address this conflict."

Miss:

"Yes that good now number 2 is code of practice

A code of practice is similar to a code of conduct but covers issues relating to work practices. These might include professional association guidelines on how to do your job in a professional capacity. The Australian Community Workers Association defines a standard of practice to which it holds its members accountable. These guidelines are relevant to all community work practitioners including those involved in intake, support, case work, crisis intervention, team management,community development and advocacy roles. 3. Complaints management can anyone tell me what are they again on the broad."

Boy:

"Clients and staff may have complaints or grievances."

Miss:

"Yes next."

Girl:

"Complaints management systems are part of the ethical framework."

Miss:

"Yes next."

Girl:

"The systems ensure that issues are dealt with effectively and fairly."

Miss:

"Yes now there are some strategies may include

• Escalate issues to the staff's supervisor.

• Client and staff member meet to discuss client's complaint.

• Using a mediator or third party to resolve complaint. Now number 4 is reporting an unethical conduct

To avoid adverse impact on service effectiveness, image of organisation and staff morale, it is important to resolve problems quickly. Some strategies to avoid unethical conduct or report one include come on tell me look at the broad if you guys need to but the on your own."

Girl:

"I know that they staff training so that employees can self-monitor their conduct or report an unethical conduct."

Miss:

"Ye they do good job next."

Boy:

"Staff can address issues with a colleague based on company guidelines and if necessary, advise that the supervisor will be informed."

Miss:

"Ye they do next."

Girl:

"Staff must be aware of the sources of confidential support that are available to them."

Miss:

"Yes they do good work everyone that was a lot wasn't it."

Students:

"Yes Miss."

Miss:

"Good now you can all the in 3 2 1."

Bell went

Miss:

"Ok get home have a good day and I will see you all in 3 days bye."

Students:

"Bye Miss."

After school

Mila:

Ok here we go and lucky for me I ask one of the teens boys to take the kids back to the orphanage because I know this was going to happen.

Garrison:

"Good you are here."

Mila:

"Yeah where would I be did you not think that I didn't know that yours friends were going to be here to make sure that I do not leave this place."

Garrison:

"How did you know?"

Mila:

"Because I know you now let get this over with."

Garrison:

"Fine come with me."

At the janitors closet

Mila:

"What do you want to talk about but I think I know."

Garrison:

"If you know say it."

Mila:

"You want me to tutor you."

Garrison:

"Yes I do please I do anything."

Mila:

"Why should I tutor you when you hate me that is just not fair."

Garrison:

"Yes it is not."

Mila:

"And what happen if I do tutor you, how would I know that you would come, how would I know that you are listening to me I do not know if I can do this especially when you abuse me."

Garrison:

"You are right."

Mila:

"Of course I am right we both know that now talk."

Garrison:

"We should do it in the library on the first day and then we will go from there."

Mila:

"Ok what days if we did do this."

Garrison:

"Mondays Wednesday and Friday."

Mila:

"Ok."

Garrison:

"So does that mean?"

Mila:

"I will do it but after if say yes will you stop follow me after school."

Garrison:

"Yes I will."

Mila:

"Fine I will do it but I what you go do something for me if I am doing this for you."

Garrison:

"Ok what is it."

Mila:

"I want you to be my fake dad."

Garrison:

"And what happen if I do not do it."

Mila:

"You know what happens take it or leave it is your choice."

Garrison:

"Let me think it over."

Mila:

"And I will let you go to the library one the first days but I am bring the kids with me and then we are doing it in my house deal."

Garrison:

"Yes deal."

Mila:

"Good now what is your answer or do you still need to think about it."

Garrison:

"Still need to think about it."

Mila:

"Fine let me know at school not after school again please bye."

Garrison:

"Bye."